Privacy Policy

Effective Date: December 1, 2025

This Privacy Policy ("Policy") explains how Gifto Canada Inc. ("Gifto") ("we", "our", "us") collects, uses, discloses, and protects the personal information of users ("User", "you", "your") who visit our website gifto.ca ("Platform"). By using our Platform, you agree to the practices described in this Policy.

If you do not agree with the terms of this Policy, please do not use our Platform.

1. Information We Collect

We collect personal information from you when you interact with our Platform in the following ways:

1.1 Personal Information You Provide

When you make a purchase or interact with our Platform, we may collect the following personal details:

• Full name
• Email address
• Phone number
• Mailing address (if delivery is selected)
• Payment information (e.g., credit card details via Helcim)

1.2 Personal Information from Gift Recipients

If you are a recipient of a gift, you will need to provide the following information to activate your gift certificate and book a service:

• Full name
• Email address
• Phone number
• Gift certificate number
• Secret code of the gift certificate
• Gender (optional)
• Any other details required for the activation or booking of services

1.3 Information Collected Automatically

We may collect certain information automatically when you use our Platform, such as:

• Device information (e.g., IP address, browser type, device type)
• Usage data (e.g., pages visited, time spent on the Platform, and interactions with content)

We collect this data to help us improve our Platform and your user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process transactions and provide services : To complete your purchase, process payments through Helcim, and provide you with services as requested.
• To communicate with you : To send order confirmations, shipping notifications, updates on your purchases, and promotional content (if you opt-in).
• To improve our Platform : To analyze usage patterns and improve the functionality, content, and security of the Platform.
• For marketing purposes : To send you offers, newsletters, or other promotional materials, if you opt-in to receive such communications.
• To comply with legal obligations : To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

3.1 Service Providers

We may share your personal data with service providers who perform functions on our behalf, such as (but not limited to):

• Payment processors (e.g., Helcim)
• Shipping companies for gift delivery
• Email service providers
• Customer support services

3.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to a legal process, such as a subpoena, court order, or government investigation.

3.3 Business Transfers

In the event that Gifto is involved in a merger, acquisition, or asset sale, your personal data may be transferred to the new owner or entity.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure server technology and encryption (such as SSL) to protect your data during transmission. However, please note that no method of electronic storage or transmission is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

5.1 Access and Update Your Information

You have the right to access, update, and correct your personal information. You can do this by logging into your account (if applicable) or contacting us directly at support@gifto.ca.

5.2 Opt-Out of Marketing Communications

You may opt out of receiving promotional emails or other marketing communications at any time by clicking the "unsubscribe" link in the email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related emails.

5.3 Data Deletion

You may request the deletion of your personal data, subject to certain limitations under applicable law. To make a request, please contact us at support@gifto.ca.

6. Third-Party Links

Our Platform may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly encourage you to review the privacy policy of every site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform, analyze traffic, and serve targeted advertisements. You can control cookie settings through your browser preferences, but disabling cookies may affect your ability to use certain features of the Platform.

8. International Transfers

If you are located outside of Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other jurisdictions that may have different data protection laws. By using our Platform, you consent to the transfer of your information to these countries.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with the new "Effective Date". We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Gifto
Email: support@gifto.com

12. Acknowledgment

By using the Platform, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.